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|Certification: ITIL® 4 Specialist: Drive Stakeholder Value Duration: 4 Days Delivery Method: Classroom/Virtual Classroom||Accreditor: PeopleCert on behalf of AXELOS Available Languages: English|
The ITIL ® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4, and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Drive Stakeholder module provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It guides the organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.
The ITIL® 4 Specialist: Drive Stakeholder Value course is a 3-days course based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Drive Stakeholder Value certification exam.
The target audience for the ITIL ® 4 Specialist: Drive Stakeholder Value includes, but are not limited to, the following:
Professionals with following job titles are expected to benefit from this module:
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification:
To take the ITIL® 4 Specialist: Drive Stakeholder Value course, a candidate must have passed the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course.
The ITIL® 4 Specialist: Drive Stakeholder Value “Pro” course includes the following course components:
|Day 1||Day 2||Day 3||Day 4|
|Introduction Recap of ITIL 4 concepts, Course Introduction – ITIL 4 Drive Stakeholder Value||Module 3: Customer Journey Step 2: Engage||Module 5: Customer Journey Step 4: Agree||Module 8: Customer Journey Step 7: Realize|
|Module 1: Customer Journey||Module 4: Customer Journey Step 3: Offer||Module 6: Customer Journey Step 5: Onboard||Exam Preparation and Mock Exam|
|Module 2: Customer Journey Step 1: Explore||Module 7: Customer Journey Step 6: Co-create||Exam|
Module 1: Customer Journey
Module 2: Customer Journey Step 1: Explore
Module 3: Customer Journey Step 2: Engage
Module 4: Customer Journey Step 3: Offer
Module 5: Customer Journey Step 4: Agree
Module 6: Customer Journey Step 5: Onboard
Module 7: Customer Journey Step 6: Co-create
Module 8: Customer Journey Step 7: Realize
|Delivery||Online and Paper-based|
|Proctoring||Live or Web-proctored|
|Duration||90 minutes (candidates taking exam in a language that is not their native, may be awarded 25% extra time)|
|# of questions||40 simple multiple choice (1 mark per question) Bloom’s Level 2 and 3|
|Pass Grade||70% or higher (28 correct answers)|
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