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IT service management is a customer-focused approach to information technology that aims to provide value to the customer while developing customer relationships. It provides a framework to structure IT-related interactions between clients and technical personnel. A service, in this context, refers to a means of enabling value co-creation by facilitating the outcomes customers are looking to achieve without the customer having to manage costs and risks. Generally, service members of an IT team include business, technical operations, and service owners.
Services must constantly evolve to meet changing customer needs affected by technological advancements. Rather than a software or tangible product, service management is a managerial discipline that can be beneficial to virtually any organization that uses technology. It refers to all the activities involved in creating, delivering, supporting, and managing the lifecycle of IT services.
Service management classes are for:
Learning service management will help you to become a stronger leader and navigate productive relationships with customers on behalf of businesses across industries. Skills afforded by service management education include:
Service management is a discipline from which any business that uses technology can benefit, making it a useful thing to learn for a range of job seekers. Some common related careers and salaries include:
Chief information officer – $130,419
IT manager – $89,352
Systems administrator – $84,541
IT technician – $74,391
Operations analyst – $67,318
At Skill Developers, our team of service management experts deliver comprehensive training programs via virtual labs and programs that work around our students’ schedules. Contact us today to begin increasing your skillset and career opportunities by signing up for a service management course.