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What is IT Service Management?

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IT service management is a customer-focused approach to information technology that aims to provide value to the customer while developing customer relationships. It provides a framework to structure IT-related interactions between clients and technical personnel. A service, in this context, refers to a means of enabling value co-creation by facilitating the outcomes customers are looking to achieve without the customer having to manage costs and risks. Generally, service members of an IT team include business, technical operations, and service owners.

Services must constantly evolve to meet changing customer needs affected by technological advancements. Rather than a software or tangible product, service management is a managerial discipline that can be beneficial to virtually any organization that uses technology. It refers to all the activities involved in creating, delivering, supporting, and managing the lifecycle of IT services.

Who needs to learn IT Service Management?

Service management classes are for:

  • Beginners
  • Business owners
  • Business managers
  • Business consultants
  • Service owners
  • Technical operations owners
  • Chief information officers
  • IT support technicians
  • IT consultants

What you can create with IT Service Management:

Learning service management will help you to become a stronger leader and navigate productive relationships with customers on behalf of businesses across industries. Skills afforded by service management education include:

  • Technical comprehension
  • User support
  • Relationship management
  • Customer service
  • Incident management
  • Quality orientation
  • Leadership and teamwork
  • Resource management

Earning potential and career options

Service management is a discipline from which any business that uses technology can benefit, making it a useful thing to learn for a range of job seekers. Some common related careers and salaries include:

Chief information officer – $130,419

IT manager – $89,352

Systems administrator – $84,541

IT technician – $74,391

Operations analyst – $67,318

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    About our dedicated educators

    At Skill Developers, our team of service management experts deliver comprehensive training programs via virtual labs and programs that work around our students’ schedules. Contact us today to begin increasing your skillset and career opportunities by signing up for a service management course.

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