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Course Skill Level:

Intermediate to Advanced

Course Duration:

5 day/s

  • Course Delivery Format:

    Live, instructor-led.

  • Course Category:


  • Course Code:


Who should attend & recommended skills:

Practitioners with significant experience in IT service management

Who should attend & recommended skills

  • The training for ITIL 4 MP Transition module is targeted towards all practitioners with significant experience in IT service management and who wish to develop their knowledge and application skills for ITIL 4.
  • For taking the ITIL 4 Managing Professional Transition exam, a candidate must hold the ITIL Expert certificate or a minimum of 17 credits from the ITIL v3 Foundation and Intermediate/Practitioner modules.
  • ITIL 4 Foundation can be accepted to replace ITIL v3 Foundation, plus 15 credits from ITIL Intermediate/Practitioner modules.
  • IT service management: Intermediate to Advanced (3-6+ years’ experience)ITIL Expert certificate or a minimum of 17 credits from the ITIL v3 Foundation and Intermediate/Practitioner modules: Required to take the ITIL 4 MP Transition exam.

About this course

The ITIL 4 Managing Professional Transition module is a bridge course that enables the ITIL v3 professionals to easily transition across to ITIL 4 certification scheme. The ITIL 4 Managing Professional Transition module is designed to enable ITIL Experts or professionals with 17 credits to gain the designation of ITIL 4 Managing Professional through one course and one exam.
The purpose of the ITIL 4 Managing Professional Transition module is to provide candidates with an understanding of the:
– Core concepts and definitions of ITIL 4 Foundation, including the key differences between the previous iteration of ITIL and ITIL 4 and how they can be practically applied.
– Key elements from each one of the four ITIL Managing Professional (MP) modules: Create, Deliver and Support, Drive Stakeholder Value, High Velocity IT and Direct, Plan and Improve.

Skills acquired & topics covered

  • The learning objectives of the course are based on the following learning outcomes of the Managing Professional Transition exam specification:
  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how to use a value stream to design, develop and transition new services
  • Know how to use a value stream to provide user support
  • Know how to coordinate, prioritize and structure work and activities to create deliver and support services, including managing queues and backlogs and prioritizing work
  • Understand how customer journeys are designed
  • Know how to foster stakeholder relationship
  • Know how to shape demand and define service offerings
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realize and validate service value
  • Understand concepts regarding the high-velocity nature of the digital enterprise
  • Understand how high velocity IT relates to:
  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle
  • Understand the following principles, models and concepts and know how to use the following principles, models and concepts:
  • Ethics
  • Safety culture
  • Lean culture
  • Toyota Kata
  • Lean/Agile/Resilient/Continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • Identify the scope of control and within this
  • Know how to cascade goals and requirements
  • Know how to define effective policies, controls and guidelines
  • Know how to place decision-making authority at the correct level
  • Understand the role of risk and risk management in DPI
  • Understand how governance impacts DPI
  • Know how to ensure that controls are sufficient, but not excessive
  • Understand the nature, scope and potential benefits of organizational change management
  • Know how to use the key principles and methods of communication and organizational change management

Course breakdown / modules

  • Key Concepts of Service Management
  • The ITIL Guiding Principles
  • The Four Dimensions of Service Management
  • The Service Value System and Service Value Chain

  • ITSM Professionalism
  • Resource Planning and Management
  • How to Create, Deliver and Support
  • Prioritize and Manage Work

  • Customer Journey
  • Foster Relationships
  • Shape Demand and Dene Service Offerings
  • Onboard and Offboard Customers and Users
  • Realize and Validate Service Value

  • Introduction
  • Key Concepts of High Velocity IT
  • High Velocity IT Objectives
  • High Velocity ITIL
  • High Velocity IT Culture

  • Introduction
  • Key Concepts of Direct, Plan and Improve
  • Role of GRC and Integration into Service Value System
  • Organizational Change Management