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Home » ITSM » ITIL® (4) Digital and IT Strategy – Classroom

Course Skill Level:

Intermediate to Advanced

Course Duration:

3 day/s

  • Course Delivery Format:

    Live, instructor-led.

  • Course Category:

    ITSM

  • Course Code:

    I4DITCSV21M09

Who should attend & recommended skills:

IT and business directors, heads of department, aspiring C-Suite professionals, senior business leaders, etc. with accredited training on ITIL 4 Strategic Leader modules

Who should attend & recommended skills

  • The target audience for ITIL 4 Digital and IT Strategy includes, but are not limited to, the following: IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders across the organization
  • ITIL 4 Digital and IT Strategy will help strategy and digital transformation consultants (internal and external) demonstrate how IT strategy differs from digital strategy, provide guidance for integrating digital and IT strategies and promote the importance of a successful digital strategy on business success
  • Accredited training for the ITIL 4 Strategic Leader modules is mandatory to enable full understanding of the core material
  • IT Management: 3+ years’ experience: Required to take the ITIL 4 Digital and IT Strategy certification
  • ITIL 4 Foundation OR ITIL 4 Managing Professional certification through the Managing Transition module: Required to take the ITIL 4 Digital and IT Strategy certification

About this course

“The ITIL 4 Leader: Digital and IT Strategy (DITS) is one of the two modules in the ITIL 4 Strategic Leader (SL) certification scheme. The other module in the SL designation is the ITIL 4 Strategist: Direct, Plan Improve. Accredited training for the ITIL 4 Strategic Leader modules is mandatory to enable full understanding of the core material.
The ITIL 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.
The ITIL4 Digital and IT Strategy is a 3-days course based on the ITIL 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study and discussions and activities.

Skills acquired & topics covered

  • The ITIL 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL 4 Digital and IT Strategy:
  • Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
  • Understand how to leverage digital strategy to react to digital disruption
  • Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
  • Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
  • Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
  • Understand the risks and opportunities of Digital and IT Strategy
  • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
  • Understand how to implement a Digital and IT Strategy

Course breakdown / modules

  • Digital, Information, and Communication Technology
  • Digital Transformation
  • Services, Products, and Competitive Advantage
  • Tiers of Strategy
  • Business Models
  • Operating Models

  • Opportunity and Demand
  • Value
  • Governance
  • ITIL Guiding Principles
  • Continual Improvement
  • ITIL Practices

  • Disruptions
  • Vision
  • Digital Disruptions
  • Balanced Strategic Focus
  • Positioning Tools for Digital Organizations
  • Assignment 1: Digital Disruption and Digital Positioning

  • Environmental Analysis
  • Opportunity Analysis
  • Digital Readiness Assessment

  • Strategy Planning
  • Financial Aspects of Digital and IT Strategy
  • Business Models for Strategy Planning
  • Portfolio Optimization

  • Strategic Approaches for Digital Organizations
  • Strategic Approaches for Operational Excellence
  • Strategic Approaches to Evolution
  • Strategic Approaches to Social Responsibility and Sustainability
  • Assignment 2: Strategic Approaches for Digital Organizations

  • How Strategies are Implemented
  • Coordinating Strategy and Strategic Initiatives
  • Leading Digital Transformation
  • Digital Leadership
  • Assignment 3: Strategy Planning and Communication

  • Key Facts About Measurement
  • Measuring a Strategy
  • Instrumenting Strategy

  • Long-Term Momentum: Ensuring Organizational Viability
  • Short-Term Momentum: Parallel Operation
  • Assignment: Digital Strategy in VUCA Environment

  • Managing Innovation
  • Formal Approach to Innovation Management
  • Culture that Supports Innovation
  • Approaches to Innovation
  • Evaluating and Adopting Emerging Technology

  • Risk Management
  • Risk Identification
  • Risk Posture
  • Risk Treatment

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