Module 1: Overview of a UCCE with CVP Comprehensive Call Flow.
Module 2: ICM routing scripts to route calls to CVP VXML Server applications
Module 3: Writing Call Studio scripts (applications) that include:
Module 4: Working with Subversion Version Control
Module 5: Implementing a Post Call Survey
Module 6: Application to take recordings and FTP them to the media server
Module 7: Using the Studio Debugger to test applications within Studio
Module 8: CVP Reporting Server:
Module 9: Administration is covered throughout the course:
Module 10: Cisco Courtesy Callback – Detailed discussion of the CCB Call flow, the ICM script, and the 5 Studio scripts used for Courtesy Callback.
CVP Development and Scripting – Part 1 is part of the Cisco UCCE with CVP suite of Contact Centre training classes. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications and to run and maintain them on the CVP VXML Server, and to interface with UCCE/ICM scripts.
Students have ample practice writing applications, using OAMP for put applications into production on the classroom VXML Server, and troubleshooting through log files analysis.
We will accept 43 CLC’s for this course.
CVPD is for Cisco customers, partners, and employees involved in UCCE/CVP or CVP Stand-alone deployments. This class is for application developers, programmers, sales and pre-sales, technical support, and project managers to learn to script in CVP Call Studio and VXML Server.