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Course Skill Level:


Course Duration:

1 day/s

  • Course Delivery Format:

    Live, instructor-led.

  • Course Category:

    MS Outlook

  • Course Code:


Who should attend & recommended skills:

MS Windows experienced participants new to MS Outlook

Who should attend & recommended skills

  • Those who have a basic understanding of Microsoft Windows and need to know how to use Outlook as an email client to manage their email communications, calendar events, contact information, and other communication tasks.
  • Windows 10, 365, or 11: Basic end-user skills (1-2 years’ experience) including: ability to start and close applications, navigate basic file structures, and manage files and folders.
  • You can obtain this level of skill and knowledge by taking the following or a similar course, or should possess the equivalent skill level: Using Microsoft Windows 10.

About this course

Email has become one of the most widely used methods of communication, whether for personal or business communications. In most organizations, large or small, email is the preferred form of communicating information amongst employees. As email grows in popularity and use, most organizations have found the need to implement a corporate mail management system such as Microsoft Office Outlook to handle the messages and meeting invitations sent among employees. In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style.
This course is the first in a series of two Microsoft Office Outlook 2019 courses. It will provide you with the basic skills you need to start using Outlook 2019 to manage your email communications, contact information, calendar events, tasks, and notes. This course covers Microsoft Office Specialist Program exam objectives to help you prepare for the Outlook Associate (Office 365 and Office 2019): Exam MO-400 certification.

Skills acquired & topics covered

  • Use Outlook to manage your email communications, including composing, reading, and responding to emails; schedule appointments and meetings; manage contact information; schedule tasks and create notes; customize message response options; and organize your mail
  • Navigate Outlook to read and respond to email.
  • Use the Address Book and format and spell check new messages.
  • Attach files and insert illustrations to messages.
  • Customize read and response options.
  • Use flags, categories, and folders to organize messages.
  • Create and work with Contacts.
  • Create appointments and schedule meetings in Calendar.
  • Create and work with Tasks and Notes

Course breakdown / modules

  • Navigate the Outlook Interface
  • Topic B:Work with Messages
  • Access Outlook Help

  • Add Message Recipients
  • Topic B:Check Spelling and Grammar
  • Format Message Content

  • Attach Files and Items
  • Topic B:Add Illustrations to Messages
  • Manage Automatic Message Content

  • Customize Reading Options
  • Topic B:Track Messages
  • Recall and Resend Messages

  • Mark Messages
  • Organize Messages Using Folders

  • Create and Edit Contacts
  • View and Print Contacts

  • View the Calendar
  • Topic B:Create Appointments
  • Topic C:Schedule Meetings
  • Topic D: Print the Calendar

  • Create Tasks
  • Create Notes