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Course Skill Level:


Course Duration:

0.5 day/s

  • Course Delivery Format:

    Live, instructor-led.

  • Course Category:


  • Course Code:


Who should attend & recommended skills:

Leaders & team members

Who should attend & recommended skills

  • Anyone, especially leaders, that can benefit from better communication through improved listening and empathy
  • There are no specific skills/experience needed for this course

About this course

You can learn listening skills, how to empathize more, and manage using true two-way communication with your employees. Class size:25

Skills acquired & topics covered

  • Interpreting the others dialogueChoosing questions that result in different responses: probing, empathic inquiry, supportive, evaluative, etc.
  • How to use the “pause” for effectSetting the right toneLetting go of your control needs.