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|Certification: ITIL® 4 Strategist: Direct, Plan and Improve Duration: 3 Days Delivery Method: Classroom/Virtual Classroom||Accreditor: PeopleCert on behalf of AXELOS Available Languages: English|
The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.
The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module that will be a key component of both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.
The ITIL® 4 Strategist: Direct, Plan and Improve course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL® 4. This course and the related certification can be beneficial for the following roles:
At the end of this course, participants will be able to:
Required: ITIL® 4 Foundation Certificate
The ITIL® 4 Strategist: Direct, Plan and Improve course includes the following course components:
|Module 1 – Course Introduction and Quick Recap Pre-Course Reading||Module 5 – Implementation of Strategies||Module 9 -Measurement and CI through Dimensions and SVS||Module 12 – SVS Development Using the Four Dimensions|
|Module 2 – Core Concepts of DPI||Module 6 – Introduction to Assessment and Planning||Module 10 – OCM Principle and Methods||Mock Exam|
|Module 3 – DPI through Service Value System and Guiding Principles||Module 7 – Assessment and Planning through VSM||Module 11 – Communication Principles and Methods||Final Exam (Optional)|
|Module 4 – Role of Direction in Strategy Management||Module 8 – Measurement, Reporting, and CI|
Module 1: Course Introduction
Module 2: Core Concepts of DPI
Module 3: DPI through Service Value Chain and Guiding Principles
Module 4: Role of Direction in Strategy Management
Module 5: Implementation of Strategies
Module 6: Introduction to Assessment and Planning
Module 7: Assessment and Planning through VSM
Module 8: Measurement, Reporting, and Continual Improvement
Module 9: Measurements and Continual Improvement through Dimensions and SVS
Module 10: OCM Principles and Methods
Module 11: Communication Principles and Methods
Module 12: SVS Development Using Four Dimensions
|Delivery||Online (Web based) or paper based|
|Proctoring||Live or Web-proctored|
|Duration||90 minutes (candidates taking exam in a language that is not their native, may be awarded 25% extra time)|
|# of questions||40, simple multiple choice (1 mark per question)|
|Pass Grade||70% (28 marks out of 40)|
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.