ITIL® 4 Specialist: High-Velocity IT Classroom

Course Information 

Certification: ITIL® 4 Specialist: High-Velocity IT Duration: 4 Days Delivery Method: Classroom/Virtual Classroom

Accreditor: PeopleCert on behalf of AXELOS Available Languages: English

Course Description: 

The ITIL^® 4 Specialist: High-Velocity IT course is based on the ITIL^® 4 Specialist: High-Velocity IT candidate syllabus from AXELOS. The course addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. With the help of ITIL^® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL^® 4 Specialist: High-Velocity IT certification exam. 

The ITIL^® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. It will help aspiring organizations to operate in a similar way to successful digitally-native organizations. The course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The focus of these practices and technologies is on the rapid delivery of products and services to obtain maximum value. 

Audience: 

It is aimed at IT and service management practitioners who work in organizations that are becoming more digitally enabled. It will help those who are familiar with traditional IT and service management concepts to discuss ‘digital’ confidently, develop practical competencies, and integrate new concepts, techniques, and technologies into their ways of working. 

Learning Objectives: 

At the end of this course, participants will be able to: 

• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT. 
• Understand the digital product lifecycle in terms of the ITIL operating model. 
• Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT. 

• Know how to contribute to achieving value with digital products.. 

Prerequisites: 

Required: ITIL^® 4 Foundation Certificate 

Course Materials: 

The ITIL^® 4 Specialist: High-Velocity IT course includes the following course components:  

• For Participants 

• Course Book (eBook or printed)  
• ITIL Practices for High-Velocity IT 
• Practices Questions 

Course Agenda: 

Day1	Day2	Day3	Day4
Module 1 – Course Introduction	Module 6 – High-Velocity IT Culture	Module 11 – Techniques for Valuable Investments	Module 15 – Techniques for Assured Conformance
Module 2 – Introduction to High-Velocity IT	Module 7 – Supporting Models and Concepts for Purpose	Module 12 – Techniques for Fast Developments	Mock Exam
Module 3 – High-Velocity IT Approaches	Module 8 – Supporting Models and Concepts for People	Module 13 – Techniques for Resilient Operations	Final Exam (Optional)
Module 4 – High-Velocity IT Operating Models	Module 9 – Supporting Models and Concepts for Process	Module 14 – Techniques for Co-created Value
Module 5 – ITIL Building Blocks for  High-Velocity IT	Module 10 – High-Velocity IT Objectives and Techniques

Course Outline: 

Module 1: Course Introduction 

• Let’s Get to Know Each Other 
• Course Overview 
• Course Learning Objectives 
• Target Audience 
• Characteristics 
• ITIL^® 4 Certification Scheme 
• Course Components 
• Course Agenda 
• Module-End Exercises 
• Exam Details 

Module 2: Introduction to High-Velocity IT 

• High-Velocity IT 
• Digital Technology 
• Digital Organizations 
• Digital Transformation 

Module 3: High-Velocity IT Approaches 

• Relevance of High-Velocity IT Approaches 
• High-Velocity IT Approaches in Detail 

Module 4: High-Velocity IT Operating Models 

• Introduction 
• ITIL Perspective 
• High-Velocity IT Aspects 
• High-Velocity IT Applications 

Module 5: ITIL Building Blocks for High-Velocity IT 

• Digital Product Lifecycle 
• Service Value Streams 
• Four Dimensions of Service Management 
• ITIL Management Practices 

Module 6: High-Velocity IT Culture 

• Key Behavior Patterns 
• ITIL Guiding Principles 

Module 7: Supporting Models and Concepts for Purpose 

• Ethics 
• Design Thinking 

Module 8: Supporting Models and Concepts for People 

• Reconstructing for Service Agility 
• Safety Culture 
• Stress Prevention  

Module 9: Supporting Models and Concepts for Progress 

• Working in Complex Environments  
• Lean Culture 
• ITIL Continual Improvement Model  

Module 10: High-Velocity IT Objectives and Techniques 

• High-Velocity IT Objectives 
• High-Velocity IT Techniques 

Module 11: Techniques for Valuable Investments 

• Prioritization Techniques 
• Minimum Viable Products and Services 
• Product/Service Ownership 
• A/B Testing 

Module 12: Techniques for Fast Developments 

• Basic Concepts Related to Fast Development 
• Infrastructure as Code 
• Reviews 
• Continual Business Analysis 
• Continuous Integration / Continuous Delivery (CI/CD) 
• Continuous Testing 
• Kanban 

Module 13: Techniques for Resilient Operations 

• Introduction to Resilient Operations 
• Technical Debt 
• Chaos Engineering 
• Definition of Done 

• Version Control 
• Algorithmic IT Operations 
• ChatOps 
• Site Reliability Engineering (SRE) 

Module 14: Techniques for Co-created Value 

• Basic Concepts of Co-created Value 
• Service Experience 

Module 15: Techniques for Assured Conformance 

• DevOps Audit Defense Toolkit 
• DevSecOps 
• Peer Review 

Exam Information 

Exam Facts 

Delivery	Online  (Web based) or paper based
Format	Closed book
Proctoring	Live or Web-proctored
Duration	90 minutes (candidates taking exam in a language that is not their native, may be awarded 25% extra time)
# of questions	40, simple multiple choice  (1 mark per question)
Pass Grade	70% (28 marks out of 40)

ITIL^® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.