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Home » ITSM » ITIL® (4) Specialist: High-Velocity IT – Classroom

Course Skill Level:

Foundational

Course Duration:

4 day/s

  • Course Delivery Format:

    Live, instructor-led.

  • Course Category:

    ITSM

  • Course Code:

    I4SHVIV21M09

Who should attend & recommended skills:

ITSM practitioners working in organizations becoming more digitally enabled and those familiar with traditional ITSM concepts with ITIL® (4) Foundation Certificate

Who should attend & recommended skills

  • IT and service management practitioners working in organizations that are becoming more digitally enabled and those who are familiar with traditional IT and service management concepts to discuss “digital” confidently, develop practical competencies, and integrate new concepts, techniques, and technologies into their ways of working.
  • ITIL (4) Foundation Certificate: Required

About this course

The ITIL (4) Specialist: High-Velocity IT course is based on the ITIL (4) Specialist: High-Velocity IT candidate syllabus from AXELOS. The course addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. With the help of ITIL (4) concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL (4) Specialist: High-Velocity IT certification exam.
The ITIL (4) Specialist: High-Velocity IT course is designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. It will help aspiring organizations to operate in a similar way to successful digitally-native organizations. The course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The focus of these practices and technologies is on the rapid delivery of products and services to obtain maximum value.

Skills acquired & topics covered

  • At the end of this course, participants will be able to:
  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the digital product lifecycle in terms of the ITIL operating model
  • Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT
  • Know how to contribute to achieving value with digital products

Course breakdown / modules

  • Let’s Get to Know Each Other
  • Course Overview
  • Course Learning Objectives
  • Target Audience
  • Characteristics
  • ITIL – (4) Certification Scheme
  • Course Components
  • Course Agenda
  • Module-End Exercises
  • Exam Detail

  • High-Velocity IT
  • Digital Technology
  • Digital Organizations
  • Digital Transformation

  • Relevance of High-Velocity IT Approaches
  • High-Velocity IT Approaches in Detail

  • Introduction
  • ITIL Perspective
  • High-Velocity IT Aspects
  • High-Velocity IT Application

  • Digital Product Lifecycle
  • Service Value Streams
  • Four Dimensions of Service Management
  • ITIL Management Practice

  • Key Behavior Patterns
  • ITIL Guiding Principle

  • Ethics
  • Design Thinking

  • Reconstructing for Service Agility
  • Safety Culture
  • Stress Prevention

  • Working in Complex Environments
  • Lean Culture
  • ITIL Continual Improvement Model

  • High-Velocity IT Objectives
  • High-Velocity IT Techniques

  • Prioritization Techniques
  • Minimum Viable Products and Services
  • Product/Service Ownership
  • A/B Testing

  • Basic Concepts Related to Fast Development
  • Infrastructure as Code
  • Reviews
  • Continual Business Analysis
  • Continuous Integration / Continuous Delivery (CI/CD)
  • Continuous Testing
  • Kanban

  • Introduction to Resilient Operations
  • Technical Debt
  • Chaos Engineering
  • Definition of Done
  • Version Control
  • Algorithmic IT Operations
  • ChatOps
  • Site Reliability Engineering (SRE)

  • Basic Concepts of Co-created Value
  • Service Experience

  • DevOps Audit Defense Toolkit
  • DevSecOps
  • Peer Review

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