We are a family owned USA based Corporate Training Company determined to help professionals, teams, and organizations improve.
If you can't find what you are looking for, contact us, we'll help you find it. We have over 800 training programs to choose from.
Course Information
Certification: ITIL® 4 Specialist: Create, Deliver and Support Duration: 3 Days Delivery Method: Classroom/Virtual Classroom | Accreditor: PeopleCert on behalf of AXELOS Available Languages: English |
Course Description:
The ITIL ® 4 Specialist: Create, Deliver and Support module is part of the Managing Professional stream for ITIL 4 and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.
The ITIL® 4 Specialist: Create, Deliver and Support course is a 3-days course based on the ITIL® 4 Specialist: Create, Deliver and Support exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Create, Deliver, and Support certification exam.
Audience:
The ITIL ® 4 Specialist: Create, Deliver and Support course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
Professionals with following job titles are expected to benefit from this module:
Learning Objectives:
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification:
Prerequisites:
For taking the ITIL® 4 Specialist: Create, Deliver and Support course, a candidate must have passed the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.
Course Materials:
The ITIL® 4 Specialist: Create, Deliver and Support course includes the following course components:
Course Agenda:
Day 1 | Day 2 | Day 3 | Day 4 |
Course Introduction | Module 3: Information Technology to Create, Deliver and Support Services (Contd.) | Module 5: Value Stream to Create, Deliver and Support Services (Contd.) | Module 8: Commercial and Sourcing Considerations |
Module 1: Organization and Culture | Module 4: Value Streams | Module 6: Value Stream for User Support | Exam Preparation |
Module 2: Effective Teams | Module 5: Value Stream to Create, Deliver and Support Services | Module 7: Prioritize and Manage Work | Exam |
Module 3: Information Technology to Create, Deliver and Support Services |
Course Outline:
Course Introduction
Module 1: Organization and Culture
Module 2: Effective Teams
Module 3: Information Technology to Create, Deliver and Support Service
Module 4: Value Stream
Module 5: Value Stream to Create, Deliver and Support Services
Module 6: Value Stream for User Support
Module 7: Prioritize and Manage Work
Module 8: Commercial and Sourcing Considerations
Exam Information
Exam Facts
Delivery | Online and Paper-based |
Format | Closed book |
Proctoring | Live or Web-proctored |
Duration | 90 minutes (candidates taking exam in a language that is not their native, may be awarded 25% extra time) |
# of questions | 40 simple multiple choice (1 mark per question) Bloom’s Level 2 and 3 |
Pass Grade | 70% or higher (28 correct answers) |
ITIL is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.