ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. This special course includes an additional, extremely valuable full day of the highly interactive teambuilding, experiential learning and exciting way of learning. This simulation will be leveraging the student’s new knowledge of ITIL. Students will actually exercise the ITIL practices in this extremely educational simulation.
The ITIL 4 Foundation is a 4-day classroom room based on the exam specifications specified by AXELOS for the ITIL 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL 4 service management framework and prepare for the ITIL 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL to their own work environment. The course includes a case study (based on a fictitious organization, ‘Axle Car Hire’) that will help the participants understand and experience the ITIL guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post- course reading material, and a set of quick reference cards.