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|Certification: ITIL® Foundation Duration: 4 Days Domain: IT Service Management Delivery Method: Classroom||Accreditor: PeopleCert on behalf of AXELOS Available Languages: English|
ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. This special course includes an additional, extremely valuable full day of the highly interactive teambuilding, experiential learning and exciting way of learning. This simulation will be leveraging the student’s new knowledge of ITIL®. Students will actually exercise the ITIL® practices in this extremely educational simulation.
The ITIL® 4 Foundation is a 4-day classroom room based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, ‘Axle Car Hire’) that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post- course reading material, and a set of quick reference cards.
The ITIL® 4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL® and/or other sources of industry best practice and wish to learn about ITIL® 4. This course and the related certification can be beneficial for the following roles:
● IT Support Staff
● IT Consultants
● Business Managers
● Business Process Owners
● IT Developers
● Service Providers
● System Integrators
● Anyone working in a Devops team
At the end of this course, participants will be able to:
● Understand the key concepts of ITIL® service management.
● Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management.
● Understand the four dimensions of ITIL® service management.
● Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect.
● Understand the key concepts of continual improvement.
● Learn the various ITIL® practices and how they contribute to value chain activities.
Prerequisites: None, although a familiarity with IT service delivery will be beneficial.
Course Materials: The ITIL® 4 Foundation course includes the following course components:
● For Participants
○ Course Book (eBook or printed)
○ Sample Questions
○ Proctored Exam
|Day 1||Day 2||Day 3||Day 4|
|Module 1 Course Introduction and Review of Case Study Axle Car Hire||Review Previous Days Content||ITSM Simulation||Review Previous Days Content|
|Module 2 Service Management: Key Concepts||Module 5 The Service Value System||Module 7 The ITIL® Practices – Part 2|
|Module 3 The Guiding Principles||Module 6 Continual Improvement||Course Review|
|Module 4 The Four Dimensions of Service Management||Module 7 The ITIL® Practices – Part 1||Exam Preparation Guide/Mock Exam/Final Exam|
Module 1: Course Introduction
Module 7: The ITIL® Practices
|Delivery||Online (Web based) or paper based|
|Proctoring||Live or Web-proctored|
|Duration||60 minutes (candidates taking exam in a language that is not their native, may be awarded 25% extra time)|
|# of questions||40, simple multiple choice (1 mark per question)|
● There are no formal prerequisites. It is recommended that the participant has obtained training through an accredited course.
● Exam can be conducted on the morning of the third day of the course in the classroom, or the participants can take the online exam later.