If you can't find what you are looking for, contact us, we'll help you find it. We have over 800 training programs to choose from.
|Certification: ITIL Foundation Duration: 3 Days Domain: IT Service Management Delivery Method: Classroom/Virtual Classroom||Accreditor: PeopleCert on behalf of AXELOS Available Languages: English|
ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
The ITIL® 4 Foundation is a 3-day classroom room based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL to their own work environment. The course includes a case study (based on a fictitious organization, ‘Axle Car Hire’) that will help the participants understand and experience the ITIL guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.
The ITIL® 4 Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:
At the end of this course, participants will be able to:
None, although a familiarity with IT service delivery will be beneficial.
The ITIL® 4 Foundation course includes the following course components:
|Day 1||Day 2||Day 3|
|Module 1 Course Introduction and Review of Case Study Axle Car Hire||Review Previous Days Content||Review Previous Days Content|
|Module 2 Service Management: Key Concepts||Module 5 The Service Value System||Module 7 The ITIL Practices – Part 2|
|Module 3 The Guiding Principles||Module 6 Continual Improvement||Course Review|
|Module 4 The Four Dimensions of Service Management||Module 7 The ITIL Practices – Part 1||Exam Preparation Guide/Mock Exam/Final Exam|
Module 1: Course Introduction
Module 2: Service Management: Key Concepts
Module 3: The Guiding Principles
Module 4: The Four Dimensions of Service Management
Module 5: Service Value System
Module 6: Continual Improvement
Module 7: The ITIL Practices
|Delivery||Online (Web based) or paper based|
|Proctoring||Live or Web-proctored|
|Duration||60 minutes (candidates taking exam in a language that is not their native, may be awarded 25% extra time)|
|# of questions||40, simple multiple choice (1 mark per question)|