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Course Skill Level:


Course Duration:

1 day/s

  • Course Delivery Format:

    Live, instructor-led.

  • Course Category:


  • Course Code:


Who should attend & recommended skills:

Employers, human resources managers

Who should attend & recommended skills

  • Employers, human resources managers – those dealing with employment laws, employee rights/responsibilities, liability
  • There are no specific skills/experience needed for this course

About this course

Understanding and applying all laws relating to employment, the rights and responsibilities of the employee, supervisor and manager, and liability on the part of supervision and the organization. Class size:12-14

Skills acquired & topics covered

  • We will cover:
  • Sexual harassment
  • Hostile work environment
  • Harassment by employees, employers, and outside vendors
  • The diverse workforce
  • Issues on age, religion, disabilities, sexual orientation, race, gender, ethnicity, national origin, and color

Course breakdown / modules

  • Define the problem
  • Find out your problem-solving style (Self-assessment)
  • Systematic Problem Definition (6 Basic Questions)
  • Systematic Problem Definition (Grid)
  • Fish Bone Diagrams / Ishikawa/ Cause and Effect diagrams

  • Brainstorming
  • Reverse Brainstorming
  • Mind Mapping
  • De Bono’s 6 Thinking Hats

  • Pro’s and Con’s
  • Force field analysis
  • Decision Matrix
  • Cost/Benefit Analysis
  • Feasibility/Capability Analysis

  • Create an action plan
  • Break solution into action steps
  • Prioritize actions and assign roles
  • Follow-up at milestones
  • Competitive review game – An Exciting review challenge (PowerPoint Game) to end your training on a high note!