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Course Skill Level:


Course Duration:

0.5 day/s

  • Course Delivery Format:

    Live, instructor-led.

  • Course Category:


  • Course Code:


Who should attend & recommended skills:


Who should attend & recommended skills

  • Leaders working with people internally or externally
  • There are no specific skills/experience needed for this course.

About this course

To develop culturally competent leaders to improve engagement, employee, and client relationships and overall bottom-line business impact. Cultural competence is an essential skills set in minimizing bias in the workplace. Class size:10-20

Skills acquired & topics covered

  • Developing Cultural Competence at any Level
  • Understand the 4 Components of Cultural Competence
  • Identifying Stages of Cultural Competence Development
  • Minimizing Cross-Cultural Conflicts, and Misunderstandings

Course breakdown / modules

  • Define the problem
  • Find out your problem-solving style (Self-assessment)
  • Systematic Problem Definition (6 Basic Questions)
  • Systematic Problem Definition (Grid)
  • Fish Bone Diagrams / Ishikawa/ Cause and Effect diagrams

  • Brainstorming
  • Reverse Brainstorming
  • Mind Mapping
  • De Bono’s 6 Thinking Hats

  • Pro’s and Con’s
  • Force field analysis
  • Decision Matrix
  • Cost/Benefit Analysis
  • Feasibility/Capability Analysis

  • Create an action plan
  • Break solution into action steps
  • Prioritize actions and assign roles
  • Follow-up at milestones
  • Competitive review game – An Exciting review challenge (PowerPoint Game) to end your training on a high note!