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Conflict Resolution

  • Course Code:
  • Course Dates: Contact us to schedule.
  • Course Category: Leadership Duration: 1 Days

Objective: Resolving conflict using Alternative Dispute Resolution (ADR) Methodology is the lowest level of resolution requiring the willingness of both parties to wan to resolve their differences. This six-step process can accelerate a “win-win” outcome. It is an alternative to engagement of the Federal Complaint Process.

Items covered:

  • Understanding the Sources of Conflict
  • Review and discuss ‘The Conflict Cycle’
  • Conflict Style Assessment
  • Interpretation of Five Conflict Styles
  • Review of the Federal ADR Process
  • Conflict Case Review
  • Practice Resolving Conflict using the Federal ADR Methodology
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