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Course Skill Level:


Course Duration:

1 day/s

  • Course Delivery Format:

    Live, instructor-led.

  • Course Category:


  • Course Code:


Who should attend & recommended skills:

Managers, supervisors, & leaders

Who should attend & recommended skills

  • Managers, supervisors, and anyone in leadership roles
  • There are no specific skills/experience needed for this course

About this course

Resolving conflict using Alternative Dispute Resolution (ADR) Methodology is the lowest level of resolution requiring the willingness of both parties to wan to resolve their differences. This six-step process can accelerate a “win-win” outcome. It is an alternative to engagement of the Federal Complaint Process. Class size:16-26

Skills acquired & topics covered

  • Understanding the Sources of Conflict
  • Review and discuss The Conflict Cycle
  • Conflict Style Assessment
  • Interpretation of Five Conflict Styles
  • Review of the Federal ADR Process
  • Conflict Case Review
  • Practice Resolving Conflict using the Federal ADR Methodology

Course breakdown / modules

  • BA Responsibilities
  • Communications
  • Information distribution
  • Communications styles
  • Documentation strategy

  • Levels of requirements on a project
  • Identifying needs vs. wants
  • Techniques for gathering requirements
  • Interviewing
  • Prototyping
  • Use Cases
  • Collaborative Workshops
  • Work Breakdown Structure
  • Business Process Analysis
  • Use Cases
  • Ranking requirements

  • Business Process Analysis
  • Business Process Improvements (BPI)
  • Business Process Reengineering (BPR)
  • Data Modeling
  • Fundamentals
  • Entity Relationship Diagrams

  • Testing strategy
  • Ensure project quality and quality of the product
  • Test scripts

  • Software/Product Requirements Outline
  • Use Case Template
  • Test Plan Template

  • Determine your own Communication Style
  • Interview a project sponsor
  • Develop Use Cases and a Use Case Diagram
  • Gather requirements while developing a Work Breakdown Structure
  • Create a Business Process model
  • Design and facilitate a Requirements-Gathering session
  • Develop a high-level Requirements Document
  • Develop an Entity Relationship Diagram
  • Create a Project Test Plan