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Course Skill Level:


Course Duration:

0.5 day/s

  • Course Delivery Format:

    Live, instructor-led.

  • Course Category:


  • Course Code:


Who should attend & recommended skills:

Supervisors & managers

Who should attend & recommended skills

  • Supervisors and managers looking to learn more effective communication with their teams
  • There are no specific skills/experience needed for this course

About this course

This Communication Skills for Supervisors and Managers course is designed for effective communication between supervisors and managers and their subordinates as well as their superiors to successfully develop and form successful teams. Communication includes the art of motivating people to work effectively and even enthusiastically.
This course will help supervisors and managers who have difficulty in conveying messages successfully to their subordinates and superiors and increase team performance. Class size: 12 – 25

Skills acquired & topics covered

  • Understanding the dynamics of the team process and team management:
  • Stages of team development
  • Forming Teams
  • Understanding the storming process
  • Helping teams to normalize behavior
  • Increasing team performance

Course breakdown / modules

  • BA Responsibilities
  • Communications
  • Information distribution
  • Communications styles
  • Documentation strategy

  • Levels of requirements on a project
  • Identifying needs vs. wants
  • Techniques for gathering requirements
  • Interviewing
  • Prototyping
  • Use Cases
  • Collaborative Workshops
  • Work Breakdown Structure
  • Business Process Analysis
  • Use Cases
  • Ranking requirements

  • Business Process Analysis
  • Business Process Improvements (BPI)
  • Business Process Reengineering (BPR)
  • Data Modeling
  • Fundamentals
  • Entity Relationship Diagrams

  • Testing strategy
  • Ensure project quality and quality of the product
  • Test scripts

  • Software/Product Requirements Outline
  • Use Case Template
  • Test Plan Template

  • Determine your own Communication Style
  • Interview a project sponsor
  • Develop Use Cases and a Use Case Diagram
  • Gather requirements while developing a Work Breakdown Structure
  • Create a Business Process model
  • Design and facilitate a Requirements-Gathering session
  • Develop a high-level Requirements Document
  • Develop an Entity Relationship Diagram
  • Create a Project Test Plan