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Course Skill Level:


Course Duration:

4 day/s

  • Course Delivery Format:

    Live, instructor-led.

  • Course Category:


  • Course Code:


Who should attend & recommended skills:

Business analysts, project managers, & managers

Who should attend & recommended skills

  • New business analysts
  • Experienced business analysts looking to update their skills and understanding of their role
  • Project managers who incorporate business analysis roles in their projects
  • Managers that have business analysts on their staff
  • There are no specific skills/experience needed for this course

About this course

This course introduces the knowledge and skills business analysts need. As the business analyst role evolved from business procedure analysis to liaising between non-technical users and technical solution providers.

Skills acquired & topics covered

  • Describe the relation between projects and processes
  • Best practices described in the A Guide to the Business Analysis Body of Knowledge (BABOK) and other industry leaders
  • Describe three major project development methodologies
  • Discuss the basics of enterprise analysis and its impact on project selection
  • Learn the communications processes and how they can impact project requirements
  • Determine each participants communications style (BEST profile) and how that understanding can help in eliciting requirements
  • Gather and document user requirements using the following techniques
  • Interviews
  • Collaborative sessions
  • Prototyping
  • Using the Work Breakdown Structure
  • Use case basics
  • Business process analysis
  • Modeling the business
  • Fundamentals of Process Modeling
  • Requirements validation through Data Modeling
  • Testing fundamentals and quality assurance

Course breakdown / modules

  • BA Responsibilities
  • Communications
  • Information distribution
  • Communications styles
  • Documentation strategy
  • Levels of requirements on a project
  • Identifying needs vs. wants
  • Techniques for gathering requirements
  • Interviewing
  • Prototyping
  • Use Cases
  • Collaborative Workshops
  • Work Breakdown Structure
  • Business Process Analysis
  • Use Cases
  • Ranking requirements
  • Business Process Analysis
  • Business Process Improvements (BPI)
  • Business Process Reengineering (BPR)
  • Data Modeling
  • Fundamentals
  • Entity Relationship Diagrams
  • Testing strategy
  • Ensure project quality and quality of the product
  • Test scripts
  • Software/Product Requirements Outline
  • Use Case Template
  • Test Plan Template
  • Determine your own Communication Style
  • Interview a project sponsor
  • Develop Use Cases and a Use Case Diagram
  • Gather requirements while developing a Work Breakdown Structure
  • Create a Business Process model
  • Design and facilitate a Requirements-Gathering session
  • Develop a high-level Requirements Document
  • Develop an Entity Relationship Diagram
  • Create a Project Test Plan
    • BA Responsibilities
    • Communications
    • Information distribution
    • Communications styles
    • Documentation strategy