Delays, cancellations and defects in systems development projects stem in large part from our inability to understand project requirements and the environment in which they exist. The data is unequivocal: Most problems in software systems are related directly to poor requirements and misunderstanding the business needs. The Bottom-line Business Analysis program helps to equip business analysts with the knowledge, tools and analytical skills to attack one of the root causes of project failure: incomplete, poorly defined and changing requirements. This program is made up of four classes, covering the Novice; Intermediate; and Advanced levels for business analysis.