Who should attend & recommended skills
- Digital and IS interacting team members, from IT leaders through staff with an understanding of modern IT-enabled services
- Anyone seeking to align IT with business, tame IT costs, improve IT service quality, and balance IT resources
- Those in IT-related positions including but not limited to IT managers, IT project or team members, coordinators, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and others
- IT terminology: Basic (1-2 years’ experience) recommended
- IT-related work: Basic (1-2 years’ experience) recommended