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Course Skill Level:


Course Duration:

1 day/s

  • Course Delivery Format:

    Live, instructor-led.

  • Course Category:

    Project Management

  • Course Code:


Who should attend & recommended skills:

Digital & IS interacting team members with basic IT terminology knowledge

Who should attend & recommended skills

  • Digital and IS interacting team members, from IT leaders through staff with an understanding of modern IT-enabled services
  • Anyone seeking to align IT with business, tame IT costs, improve IT service quality, and balance IT resources
  • Those in IT-related positions including but not limited to IT managers, IT project or team members, coordinators, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and others
  • IT terminology: Basic (1-2 years’ experience) recommended
  • IT-related work: Basic (1-2 years’ experience) recommended

About this course

The fundamentals of IT service management will demonstrate the value of ITSM and how to implement the processes and procedures to optimize the use of technology to benefit your organization.

Skills acquired & topics covered

  • Service Management as a Practice
  • The ITSM Concepts
  • 4 Dimensions
  • Service Value System
  • Continual Improvement
  • The Practices (Processes)